Orders & Returns

Terms & Conditions

  1. All goods remain the property of Beaudesert Exhaust until payment is received in full
  2. No Warranty or Refund will be accepted on Exhaust Systems or Parts once they have been modified

Return Policy

Product fault

Beaudesert Exhaust will, at our discretion, provide a replacement component or refund the purchase price for products with inherent defects returned to us within 14 days of the invoice date subject to the following:

  • You must contact us by phone or email prior to returning the part or system.
  • The part or system must not have been damaged or tampered with in any way.
  • The part or system being received by us – we recommend using a freight service with insurance and tracking, Beaudesert Exhaust cannot be held responsible for a component or system until it is received by us.
  • The returned component or system having been inspected and/or tested by us.
  • The purchaser will be responsible for the shipping costs to return the component or system.  Beaudesert Exhaust will pay the shipping charges to send the replacement component or system to you within Australia.

Incorrect order

In the event that an incorrect component or system has been purchased, Beaudesert Exhaust may, at our discretion, accept the return of the component or system and credit the purchase price excluding the actual shipping charge, (actual shipping charges may be different to the shipping paid on the original order as we cover any extra charges imposed by the shipper) and less a re-stocking fee of 10% applied at our discretion.  The product must be in unused, undamaged and in original packaging.

  • Credits are at the discretion of Beaudesert Exhaust and are subject to:
  • You must contact us by phone or email, and gain our agreement to accept the return, prior to returning the component or system.
  • The component or system being received back to us within 7 days of having been received by you. The cost of returning the component or system is the responsibility of the purchaser – we do not accept “receiver pays” shipments.
  • The component being received back to us “as new” - unused, undamaged and in original packaging. We are unable to accept back exhaust systems or components that have been fitted to a vehicle.
  • The component or system being received by us – we recommend using a freight service with insurance and tracking, Beaudesert Exhaust cannot be held responsible for a component or system until it is received by us.

Please note: Credits or refunds issued by Beaudesert Exhaust will NOT include the original freight charge.  Refunded amounts will be less the actual freight cost to send the product to the purchaser. This reduction may be more than the amount charged at time of order as we cover any extra charges imposed by the shipper.By placing an order with Beaudesert Exhaust, you agree to abide by these Terms and Conditions.

 

If you change your mind on an item you may return it for an exchange or refund, providing that goods are returned within 14 days and also meet the below conditions.

  • Goods are received in original condition and packaging
  • You have retained a copy of your invoice
  • Excluding special or custom orders

The above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Return freight cost will be paid by yourself and returned to

Attn: Returns
Beaudesert Exhaust Pty Ltd
158 Enterprise Drive
Beaudesert, QLD 4285

 

Once the goods have been received and inspected you will be refunded for the item returned.

Please note a restocking fee applies to all returned orders and this fee will be taken off your refund total.

 

Incorrect or Faulty Items
We aim to provide exceptional customer satisfaction. If you have received incorrect or faulty item please contact us immediately so we are able to resolve the issue.

Phone: (07) 5541 2767
Email: [email protected]